An introduction to: Trudoc

GulfCare is proud to partner with leading regional service providers, to deliver convenient, cost-effective, and fully customizable healthcare plans for our clients. Today, we’re shining a spotlight on TruDoc, our tele-heath provider.

In just a few years, tele-health – the provision of remote healthcare services – has transformed the ways in which people access medical support. 

A recent survey of GCC residents has revealed that, prior to the Covid-19 pandemic, 88.6% of respondents had no exposure to tele-health services. However, following the pandemic its use increased by 251%, with respondents citing its safety, convenience and cost-effectiveness. And, with 89% using tele-health services for specialist cases, it’s clear that the service still has a vital role to play in the post-pandemic world. 

At GulfCare, we are proud to partner with TruDoc – one of the region’s leading tele-heath providers – to deliver high-quality remote medical services for our clients and their employees, whenever and wherever they need them. 

What is TruDoc?

TruDoc is an app-based service which provides comprehensive, end-to-end tele-heath care. It offers remote consultations with licensed medical practitioners and specialized doctors who practice evidence-based medicine, modeled on NHS guidelines. 

It also enables access to on-site wellness and mental health consultations, as well as the facilitation of medications and prescriptions.

How does TruDoc work?

TruDoc’s services are available to GulfCare clients through the TruDoc app. Registration is quick and easy, and 24/7 support is also available for users.

From the app interface, users can access a range of services. These include:

• 24/7 access to doctors and medical professionals

• Readings

• Health Digest, where you can find a wealth of knowledge on different health conditions

• Appointments

• Medications, including type, schedule, dosage, and dose reminders.

Who can use TruDoc?

From preventative medicine, to acute and chronic care, TruDoc can cater for all types of healthcare needs – including nutritional and mental health care. 

Importantly, this includes high-risk chronic patients — the 20% of the population who consume 80% of the medical services. This means greater peace of mind for your employees with chronic conditions, at affordable rates for your business through GulfCare.

In addition, because TruDoc provides continuous risk stratification – a technique for categorizing patients based on their health status – through its telemonitoring system, high-risk patients benefit from integrated, more efficient care.

How can employees benefit?

There are several ways that your employees can benefit from tele-health services: 

1. When traveling

For frequent business travelers, access to medical services can mean lengthy waits – and this can lead to a lack of preventative care. It can also become more difficult to stay on top of prescriptions, as well as holistic well-being measures. 

With TruDoc, members benefit from 24/7 access to reliable, convenient, and affordable healthcare via its app. This means, whether at home or on the road, that your employees can access the medical support they need, whenever they need it.

2. At the office

Providing in-office support helps to improve early intervention rates. TruDoc’s Virtual Clinic service can be made available in a range of locations – including corporate offices – via voice or video call and live chat. This makes it easier and more efficient for your employees to seek medical advice, without having to leave work. TruDoc’s multilingual teams are fluent in English, Arabic, Hindi, and Urdu, to help better meet their needs.

And, thanks to the integration of smart devices with TruDoc’s 24/7 Doctor Call Center, employees can have their readings synced simultaneously with the app, to stay on top of their current vital signs.

3. At the hospital

One of the major pain points for many patients and healthcare providers are misalignments between patients, payers and providers. TruDoc’s Hospitalist/ Roaming Doctor Program coordinates the care in the hospital and serves as a liaison between the patient, family, and the treating physician, to ensure clear lines of communication.

4. At home

Another pain point for many patients – and providers – is a lack of stratification and effective delivery specifically for high-risk patients. This can lead to unecesarily high hospital readmission rates, as well as an unecessarily high number of days in hospital for patients.

With TruDoc’s Hospital at Home Program®, acute and chronically unwell patients can benefit from 24/7 telemonitoring services, via TruDoc’s Doctor Call Center, from the comfort of their homes. Doctors and nurses are also available to visit 24/7.

How can your business benefit?

Integrating TruDoc’s services into your GulfCare corporate healthcare plan can also benefit your business in several ways. 

Firstly, providing preventative care and early intervention as part of your healthcare package helps your employees to detect any physical or mental health issues as early as possible. This ultimately leads to reduced sick days and absenteeism rates. 

Providing enhanced services, such as tele-health, can also be a more cost-effective approach to health insurance provisions. For example, it can help to control annual increases in insurance premiums. It can also help to control inpatient costs by optimizing hospital stays, and instead extending care at home where possible with the Hospital at Home Program®.

GulfCare and TruDoc: the perfect partnership for your business GulfCare is a leading regional provider of corporate healthcare insurance. Based in Dubai, we operate across the GCC with businesses of all shapes and sizes. Because our plans are fully customizable, it is easy and convenient to find the right solution for your business’ needs. 

And, thanks to our partnership with TruDoc, it is easier than ever for your employees to manage their health, no matter their personal circumstances. 

To learn more about GulfCare, and to receive your complimentary quote, contact us today.